Deteriorating signal

[Anonymous]

For the last few years my o2 signal has been great at home, inside and out.

For the last few months, it has been rubbish at best, unusable at worst. Coverage map shows it should be excellent. Have tried multiple phones and switching to GSM only. TU GO is not a solution (tried it and the combined delay and volume issues make it a no go). O2 simply say "You are in an excellent coverage area). No new buildings between me and masts.

Any suggestions/thoughts/ideas?

[Anonymous]

First thing would be to get a new SIM - go to your local store and they'll sort it on the spot, alternatively you can order online and 'swap' once it arrives - can take up to 24 hours but usually the new SIM will be active within 20 mins.

[Anonymous]

It may also be a mast there have been a few reports lately of faulty masts that O2 do not know about some have taken a complaint to get them to admit it

[MI5]

There are many masts getting upgraded at the moment so some will be shut down whilst work is ongoing. Should only be a few days at most. It's all in preparation for 4g.

[Anonymous]

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@MI5 wrote:
There are many masts getting upgraded at the moment so some will be shut down whilst work is ongoing. Should only be a few days at most. It's all in preparation for 4g.

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plus the o2/vodafone mast sharing agreement

[Anonymous]

Hi All.

Thanks for the suggestion however, it's the same for anybody here and I have a new sim. O2 say no work going on and all masts covering area OK.

Just can't work out why the signal WAS good for years and is now rubbish on smartphones, feature phones, old phones, new phones etc etc

[MI5]

As a quick test. Switch off 3G so you are just running GSM only and see if you get a good signal. This would then indicate a lack of 3G in your area and would help with trouble shooting. What is your postcode?

[Anonymous]

As I said in op, have tried gsm only without any change. Its not just my phone. Its anybody on o2 that comes here. New sims,new phones, old phones, other peoples phones, it is definitely a "service" issue.
David