Solved: Re: Deposit refund

Deposit1 · ‎03-02-2021

Hiya! I recently got a device but was asked for a deposit after the credit check. For me, it was fait enough so I made the deposit and was informed that after 3 months of paying on time I can have the deposit back. My question is, since I already settled the first month’s bill, can pay in advance equivalent of 2months so I can already get my deposit back?

MI5 · ‎03-02-2021

@Deposit1

Unfortunately not.

The idea is to prove you can make regular payments on time, not to pay it in a lmp sum.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-02-2021

@Deposit1

Unfortunately not.

The idea is to prove you can make regular payments on time, not to pay it in a lmp sum.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Deposit1 · ‎03-02-2021

I see. Do they usually refund on time? The amount they asked for deposit is pretty significant and I just don’t want any delays on returning them to me.

MI5 · ‎03-02-2021

@Deposit1

Chase it up with customer service after you have paid your 3rd bill and they will refund it to your 4th bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Deposit1 · ‎03-02-2021

They will refund directly to my bank account right?

MI5 · ‎03-02-2021

@Deposit1

Usually to you account, then you can withdrawal it to your bank account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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