Delivery

[Anonymous]

Bought a phone from O2 today expected it to be delivered tomorrow . But not till Monday . Thought Saturday was a working day these days lol . When I said I wanted to cancel they said I will transfer you to that department . When they did that department said it's too late to cancel doh not happy. .

[Anonymous]

Hi

Typically it is Mon- Fri

However it's not too late to cancel at all.

Sounds like a fob off.

It pays to ring back sometimes or perhaps wait a couple of days for delivery ( if it's in stock ! )

[MI5]

Just had a quick look at some of the competitors websites and they are all quoting Monday delivery too 😞

[davethorp · Accepted solution]

It generally costs a retailer more for a service which offers saturday delivery which is why you will find a lot only offer Monday to Friday. Some will offer Saturday but will normally charge about £5-£10 extra for a Saturday delivery although that varies from retailer to retailer. 

https://www.o2.co.uk/upgrade/static/4b14d8d4b0890899403e8daf44a81d188a90e1da/desktop/questions-and-a... suggests that O2 offer it for an extra £10.20 (probably was £10 in the past but then either VAT has changed or O2 have applied an RPI increase which they love to do) in which case you should have been offered it at some point in the checkout process

[aldaweb]

They may have meant too late to cancel the delivery as it may have been despatched, in which case you would just need to refuse receipt if you intend to purchase elsewhere.

[Anonymous]

As I ordered new phone Friday am I guaranteed to get it today if not I will be even more angry 😡

[Anonymous]

Fingers crossed for you batman

Let us know how it goes please.

[MI5]

If the phone is in stock, yes, you should get it today.
If you have been emailed a tracking number you can track the phone on the relevant companies website.

[Anonymous]

Tracking info here http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

[MI5]

It will be more accurate to use the relevant couriers website for tracking as the info will be updated quicker, I would imagine.