Re: Delivery - Page 2

Chloe7 · ‎06-04-2020

So dhl are delivering my phone and it says on their website when I go to track my order that the item has been collected. That was on Friday, so is it likely my phone will arrive tomorrow even though there have been no further updates?

Martin-O2 · ‎08-04-2020

OK that's some progress @Chloe7! Please keep us updated.

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Chloe7 · ‎08-04-2020

It is now saying that it has been delayed and to contact the sender, but I can’t speak to 02 because they are limiting calls to just fraud and lost items

jonsie · ‎08-04-2020

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Chloe7 · ‎11-04-2020

Can 02 send you out a replacement phone if the one you have ordered gets lost in the post?

MI5 · ‎11-04-2020

Yes after they have investigated it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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