Solved: Re: Delivery address

Anonymous · ‎25-10-2016

Hi,

I put in an order for OnePlus 3 on Thursday 20th October and was not aware at that time it was out of stock. I put my current address on the order expecting it to come next day, however, it is unknown when it will come, am I able to change my delivery address as I'm moving tomorrow?

Kind regards

MI5 · ‎25-10-2016

You'll need to call CS with your order number
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-10-2016

You'll need to call CS with your order number
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-10-2016

Hi, thanks for quick reply. The reason I ask on here is that I did the live chat and was told for security reasons it wasn't possible, but I wonder if he just meant through chat!

jonsie · ‎25-10-2016

Live chat may well be right but personally I would call them.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎25-10-2016

We always advise calling, not live chat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎25-10-2016

It's quite ridiculous really. The phone was ordered and address given at that time. It's hardly @Anonymous's fault that this device is out of stock. Unless they are allowed to change their delivery address this phone could quite easily end up god knows where?

If they don't allow the address change then cancellation would be the next step I presume.

Veritas Numquam Perit

MI5 · ‎25-10-2016

I can see both sides but you would hope that common sense would prevail!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎25-10-2016

Common sense? Don't make me laugh....

Veritas Numquam Perit

MI5 · ‎25-10-2016

I've had some wine 😛

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-10-2016

Quite frankly I'm not sure if anyone knows how to override the system.....

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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