So, I posted here around a month back regarding issues with bills. That had been rectified as I had been put on a payment plan (like I'm assuming half of o2 customers have also been put on during Covid-19).
I spoke to a representative and they had stated that as long as I pay what I can, they can increase the duration of the break for repayments. I have been working hard after losing my job to pay out the debt that I currently owe, however it appears that my o2 account where my family devices are on as well as my primary phone for myself has been either deleted or suspended? I can no longer log into Myo2 either on app or the website - it just states that I can add a phone to the account to 'get it started'. I cannot use my own sim and original o2 number because 1. they've had an outage and more importantly 2. they cut off my online services and sim privelages again.
Before I contact the Payment management team AGAIN or whoever it is dealing with this calamity of multiple situations I was wondering if anyone here has encountered the same problem or something similar? just so I can get an insight rather than pestering them again during this busy time.
Although i'm trying to remain calm, I have a family to feed, myself to look after, my work which is fundamental that I have a WORKING sim that I can USE it's difficult to stay humble.
Thanks.
