Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Lost apple watch

My daughter has lost her apple watch and didnt tell me until now !! That last time her app registered anything was December 27th and now with no battery life on the watch the app location is off, so is there anyway of finding out its last known locat...

Lost phone insurance claim

i would like to know the email for making claims.??Does anybody knows it?

Order confirmation confusion

Hi, so I ordered an iPad Pro on a pay monthly contract, last night around 21:30 (UK time).I’ve had 4 legal documents come through into my emails; Key Information, SECCI, CCA, and T’s&C’s.I’ve also had an email saying that my order has been received a...

Claiming credit given by o2

I’ve had a dreadful time with o2 recently as they took my bill payment twice and then sent threatening debt letters saying I hadn’t paid my bill! after many phone calls I finally got somewhere and they stated they had put £75 credit on my account for...

how do I put a spend limit on my phone

hi, how do I put a spend limit on my phone

Number transfer from O2 to O2.

Ive had an O2 contract for a couple fo years and recently decided to upgrade. I used affordable mobile phones, found a deal and phone I liked. I entered my details to purchase, one question was do you have a current account, yes I do. Enter your exis...

Sim swap

Hi so I recently bought a new iPhone and changed carriers to the O2 service. I’ve set up my new iPhone with the new O2 sim and the temporary number and have successfully sim swapped having followed the steps via text message. However, I am still on t...

Upgrade and Direct debit

Hi. Hi, when you upgrade your device do you need to cancel the old direct debit or o2 will do that? Just making sure I won't get charged twice. Thank you

Need help

Need help with billing I can't phone out service's have been restricted not payed my bill in full been looking around online see if there's any other way for me to get in contact O2 does anyone know of any email address that I can get in contact with...

Resolved! CONTRACT CANCELLATION

I phoned to cancel my contract THREE MONTHS AGO - it was confirmed over the phone: "Are you sure you want to cancel?""Yes I want to cancel everything""We're sorry to hear that, I'll get that done for you" I go to my bank account yesterday to find I'v...

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