Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! random £305.72 o2 bill they are attributing to data usage?

Hi, I have woken up to see o2 has billed me for £305.72. When i contacted o2 via live chat, they explained the it was data usage. My bill is usually £22.80 a month. I said that they always cap my data so how could i have went over. They went on to ex...

Cacks1995 by Level 1: Joiner
  • 17 replies
  • 0 kudos

Downgrading Tariff

Why can't we downgrade our tariff? Surely this is unfair to lock your customers in? It's unethical!! If this is the case I'm leaving O2

Anonymous by Not applicable
  • 18 replies
  • 0 kudos

Resolved! Transfer of account

I've got an existing contract in my name, which is paid for by myself, but it's my daughter who uses the phone. She'd like to take over the account as the contract is up for a refresh soon, and pay the bills herself. Can anyone explain the way to go ...

GavC1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Number Port from Talktalk NOT....

Having been with Talktalk for years, an now moving to o2 as recommended by Talktalk team. I am having great difficulty getting my old number transferred. Have requested and received PAC from Talktalk. Have new contract with o2. Have working o2 sim in...

itold by Level 2: Apprentice
  • 15 replies
  • 0 kudos

Resolved! Largest 4G data only package

All, I am trying to find details of O2's 4G data only contracts as I am looking to see if they have an offering in line with the 4GEE home 4G broadband (200GB for £60 - sounds great but I dont have a reliable signal for EE, even with an LTE ariel). I...

w60 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Phone number

Can I get a free new number from o2 to stop all the unwanted sales calls ECT

Dazcatt by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! scam messages

hi, i have been having problems with my bills, usually 15 a month now 90.some calls have been made to jamaica and text messages from a quiz that i have been reciving for months on end (i have stopped now) how do i get my moie back for this. the messa...

xena1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! WiFi calling 4 g calls

Question I’m on £20 a month for 20gb etc is WiFi calling and 4g calling free for me in the uk?

Kevt by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Carrying my number across

Hi there, I recently started a contract with O2 for an iPhone 8 and have been trying to carry my old number from my giffgaff sim over, I have filled in a form about carrying over my number and even had help from a guru, yet it’s been nearly a week an...

JoshH96 by Level 1: Joiner
  • 5 replies
  • 0 kudos