Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Close Account

Can I pay off Device balance and close account?

Spend cal

Every month I am being charged an extra £30 for something off google play and I can’t figure out what this is from, is there a way we can put a spend cap or something on to stop this happening and can it be done online as I can’t get through to anyon...

My bill was supposed to go down as part of the auto save programme but didnt

I received a text from o2 saying my bill would go down as part of the auto save programme but didnt

Deletion of o2 Account

So, I posted here around a month back regarding issues with bills. That had been rectified as I had been put on a payment plan (like I'm assuming half of o2 customers have also been put on during Covid-19). I spoke to a representative and they had st...

inclusive minutes

I have a monthly contract which provides unlimited free calls, do I still need to still hang up before 60 minutes before being charged

Resolved! Restrictions on mintues lifted?

I keep reading in the press that free minutes have been made unlimited for those who have limited call minute contracts. I've noticed that I'm very close to going over my 500 minute allowance. Can someone please confirm that there won't be call charg...

Can't call or receive calls

I can't receive any calls or ring out please can you tell me what is going on please kind regards Ken

Unable to make/receive any calls today

Hi I am unable to make or receive any calls today - looks like others have a similar issue today so I guess its a general network issue at the moment?Anyone able to confirm this? thanks

Loss of voice services

I was in the middle of a conversation and suddenly lost voice services on an IPhone 11I have turned off local wifi and have 4G availableI tried dialling out but couldn’t connect to another phone.I also tried dialling into my mobile phone and couldn’t...

Troubles with calling

I can’t seem to call anyone on my device. It just keeps saying ‘calling’ with no sign of it actually calling the person but no sound. Or it says ‘call failed’ I have unlimited minutes and have really good signal so don’t understand why this is happen...

O2

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