Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data use

I have run out of data, I have a 30gb allowance and have been at home using WiFi for the last five weeks of lockdown. How can i find out why

Refund for first months bill

Hi Everyone!I took out a contract on an O2 refresh plan. I paid for the phone in full and canceled the contract. However O2 charged me for the first months airtime. When i signed up i was told i will only be charged for what i use. I got charged for ...

new phone

IF I HAVE A NEW PHONE DELIVERED CAN I US MY SIM OUT OF OLD PHONE

sim wont fit

just received my upgrade iphone se 2020 and new sim card. ive opened up sim and phone but cant get sim card to fit in holder and fit into phone

iPad Pro not charging

Hi I have been trying to get help about my iPad Pro which has died on me it weren't charging so got a new charger which that didn't charger neither so now it's completely dead can't even get into it now so please can someone advice me what to do I tr...

Sim swap activation

How do I activate my new sim by sim swap if it’s down on the website and the text message won’t send?

WiFi calling

I see this has been asked many times, yet I can’t see an answer to it. Trying to turn WiFi calling on on my iPhone X. Says contact o2. Can’t get through to o2 (understandably) but this is causing massive headache as in a black spot and this is my bus...

Customer services opening times

i have tried on numerous occasions to contact o2 customer services. however all responses are automated and im left with the phone being hung up. No indication of when or how to contact customer services has been outlined anywhere on the o2 site. Cov...

Resolved! mms

hi i have a samsung a50 but i cant send picture messages all i get is network not supported ive put setting in manully but with no luck so not sure what to do now .

Resolved! Retaining number from previous provider

I moved from EE at the start of April. Sent 02 PAC code on 2nd April, my existing number has still not transferred to my new 02 sim. PAC code expires on Wed 29th April, in which case I'll have to start the process over again. I have called customer s...

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