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My bill was supposed to go down as part of the auto save programme but didnt

Jc3
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on ‎05-05-2020 15:49

on ‎05-05-2020 15:49

I received a text from o2 saying my bill would go down as part of the auto save programme but didnt
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MI5
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on ‎05-05-2020 15:52

on ‎05-05-2020 15:52

Never heard of an auto save programme..
Might be a scam?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TSE
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‎05-05-2020 17:48 - edited ‎05-05-2020 17:55

‎05-05-2020 17:48 - edited ‎05-05-2020 17:55

Auto-save is when your refresh contract ends, so the device payment stops.

 

https://www.o2.co.uk/help/account-and-billing/auto-save

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jonsie
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on ‎05-05-2020 18:01

on ‎05-05-2020 18:01

If you are on a Refresh contract you pay only for the airtime once the device is fully paid off.

Guide: How does O2 Refresh work? 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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