Data

[JLP_1]

My husband doesn't have any data on his phone. He can't access apps etc when there is no WiFi and in his settings it says he has no data.  Yet when I look at his number on our O2 account, it shows as him having plenty of data left.

I wondered if anyone has an email address or other way of contacting O2 that doesn't involve spending hours on  the phone or online chat?!

I'm not very technically savvy and recently we upgraded his phone but I kept the upgrade and my own sim card in. I wondered if this has caused a problem? However I don't use much data so even if we are using each other's data allowance, he should still have data?

[pgn · Accepted solution]

If you received a replacement SIM on upgrade, you may need to put that in and transfer the old number to the new SIM, which can be done in snow shop or by using the procedure in here Guide: Sim Swap: a mini guide 2017 update 

Otherwise follow the steps in here to see what might be the cause with the existing SIM, @JLP_1 - Guide: How can I sort out my network issues? 

Reach out to O2 via Social Media on either Twitter or Facebook using the links just below if you need to contact Customer services, or call 202 just after 8am. Ther is no email address for O2 Support. Good luck!