Solved: Data use

Anonymous · ‎29-01-2017

Just recieved this SMS from o2 -

"O2: You're using a lot of data this month, we might have to slow or stop your data allowance until your next bill date. For more info, visit o2.co.uk/datainfo. You're also on an older tariff, and we might have one better suited to you. Give us a call on 202 to talk about your options."

Funny, I've been paying for unlimited data for 7 or 8 years and I've never had a text telling me I'm not using enough!!!!

MI5 · ‎29-01-2017

There is a cap of 3gb on the old unlimited legacy tariffs now as they don't want people on them anymore.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-01-2017

There is a cap of 3gb on the old unlimited legacy tariffs now as they don't want people on them anymore.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-01-2017

Thanks for the reply. So unlimited doesn't actually mean unlimited any more, interesting #alternativefacts !!!

MI5 · ‎29-01-2017

Yes, that is O2's interpretation of it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎29-01-2017

Yes no one gets unlimited data on O2 anymore.....

Veritas Numquam Perit

MI5 · ‎29-01-2017

@Cleoriff wrote:
Yes no one gets unlimited data on O2 anymore.....

Correct....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎29-01-2017

@MI5 wrote:
@Cleoriff wrote:
Yes no one gets unlimited data on O2 anymore.....
Correct....

Thank god....

Veritas Numquam Perit

MI5 · ‎29-01-2017

Since about 2012

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-01-2017

I'm surprised that they haven't been automatically taken off the tariff if o2 don't want unlimited anymore

MI5 · ‎29-01-2017

O2 can't take you off but they can "persuade" you to change it yourself

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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