Data use

[Anonymous]

Just recieved this SMS from o2  -

"O2: You're using a lot of data this month, we might have to slow or stop your data allowance until your next bill date. For more info, visit o2.co.uk/datainfo. You're also on an older tariff, and we might have one better suited to you. Give us a call on 202 to talk about your options."

Funny, I've been paying for unlimited data for 7 or 8 years and I've never had a text telling me I'm not using enough!!!!

[Anonymous]

Totally unacceptable. I've been paying over the odds, happily, I might add for the last 8 years as a contignecy, in case I ever had an issue with my landline and broad band, its business critical. Now that day has come (my home comms have been down for three days and will probably be out for another 3 or 4 yet) I discover that o2 are not prepared to honour the deal. I could have had a contract for possibly half the cost for all that time, that would add up to a cool £1000 or something along those lines!!!

[MI5]

Completely agree.
It was very badly thought out deal to offer unlimited data, but of course at the time, 100mb would have lasted months.
Once smartphones became smarter they realised that there was the potential to use huge amounts of data so quickly withdrew the unlimited tariffs but of course they couldn't just take people off them, so those that remain are now capped or at least have warnings after 3-4gb.
I'm not sure we've heard of anyone being cut off though for using more than that?

[Anonymous]

I've always understood why they were so keen to 'upgrade me' - no thanks,  but at no point (that I can remember) have they said what I've been paying for wouldn't be delivered and forced me to switch to an alternative, probably much cheaper contract. If I'm cut off or see a serious drop in the level of service etc I think I'll be well within my rights to file a county court small claim for the monies I've paid over in the last 8 years. I barely use my mobile, montly calls, SMS and data are normally nothing as I work from home so basically never need or use it, its always been about having a back up and I've paid lots more every month in the false belief I had one.

[Anonymous]

I'm assuming this text is a way to lure the OP onto a normal Refresh tariff

[Anonymous]

You're probably right, wave a big stick and hope I jump in their preferred direction! I've had many calls trying to lure me away from the unlimited deal, tempt me with a new phone etc (I always buy my own, outright anyway) I'm more determined than ever now, I'm gonna cling on to this deal as long as I can!!!

[MI5]

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@Anonymous wrote:

I'm assuming this text is a way to lure the OP onto a normal Refresh tariff

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That's what they hope.....

@Anonymous let us know what happens please - be interested to find out what they do next with your data allowance.

[Anonymous]

I'll keep you posted, assuming of course, that I can!!!

[madasaf1sh]

o2 will impose section 4.8 of the T&C's about network throttling and traffic shaping to protect service to other customers, to your account.

How much data have you sent/received in the past 24hrs?

You have no recourse if they do this, however o2 can terminate your contract under section 4.9

o2 can also impose 4.1 on you as you are using the device for commercial purposes..

So if I was you, i would tread carefully, as at the moment o2 hold all the cards to move you to a business tariff or to cease your service....

[Anonymous]

I'm sure you're probably right on all counts. TBH, if they do, well so be it. I'll get a £10 a month SIM from Tesco which is more than adequate for my normal needs and if I ever have a issue again I'll venture out to the nearest Regus and rent a desk for a week or two. People keep telling me to try the outside anyway, who knows, I might even like it.

[jonsie]

I find it unacceptable that the old unlimited Simplicity contracts are now limited to 4GB to 'avoid any impact on other customers' whilst at the same time are allowing 20GB tariff contracts.It would seem then that the impact on others is minimal....as long as you are paying us!!