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Data use discrepancy

helkey26
Level 1: Joiner
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on ‎28-07-2020 16:24

on ‎28-07-2020 16:24

My average use is 89.7MB monthly and my phone says I have used 179MB this month but on the O2 website it says my data use is 3.82GB. Can I find out what my phone has been using? I've looked in the App data usage is settings and is matches with 179MB - what else could be going on?

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jonsie
Level 94: Supreme
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on ‎28-07-2020 16:43

on ‎28-07-2020 16:43

We've had a few of these lately. 

Best option is to call O2 for further explanation of your usage

Guide: Coronavirus Community Help and Support 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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