Pay additional payment to device

[Connor7]

Tried multiple times to make an additional payment towards my handset, can’t find where to do it online, when I call it just hangs up

[MI5 · Accepted solution]

@Connor7 

Additional device payments can only be done by calling.

All numbers we know here Guide: Coronavirus Community Help and Support 

Say upgrade to get put through.

[madasaf1sh]

@Connor7

Unfortunately as its a Consumer Credit Agreement, it has to be done other the phone either call 202 or 0344 809 0202 wait for 15 or so seconds and then choose an option, saying upgrade

[Marjo]

Hi there @Connor7 , there's some good information above from @MI5 and @madasaf1sh explaining how the extra device payments work and what to do. Hope you got everything sorted since you last posted, and don't hesitate to post again if you have any further questions.