Solved: Pay additional payment to device

Connor7 · ‎20-07-2020

Tried multiple times to make an additional payment towards my handset, can’t find where to do it online, when I call it just hangs up

MI5 · ‎20-07-2020

@Connor7

Additional device payments can only be done by calling.

All numbers we know here Guide: Coronavirus Community Help and Support

Say upgrade to get put through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎20-07-2020

@Connor7

Additional device payments can only be done by calling.

All numbers we know here Guide: Coronavirus Community Help and Support

Say upgrade to get put through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

madasaf1sh · ‎20-07-2020

@Connor7

Unfortunately as its a Consumer Credit Agreement, it has to be done other the phone either call 202 or 0344 809 0202 wait for 15 or so seconds and then choose an option, saying upgrade

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

Marjo · ‎28-07-2020

Hi there @Connor7 , there's some good information above from @MI5 and @madasaf1sh explaining how the extra device payments work and what to do. Hope you got everything sorted since you last posted, and don't hesitate to post again if you have any further questions.

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