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Data roaming

Ds1
Level 1: Joiner
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on ‎15-07-2021 08:56

on ‎15-07-2021 08:56

Hi
I am in Menorca Spain , I have my data roaming on but unable to connect to the internet
Is Menorca free roaming on my tariff
Regards Dave
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MI5
Level 94: Supreme
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on ‎15-07-2021 08:59

on ‎15-07-2021 08:59

@Ds1 

Yes roaming is included in your tariff.

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
In response to MI5
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on ‎16-07-2021 12:20

on ‎16-07-2021 12:20

Hey @Ds1 how are you getting on with this one? Any progress on getting your data roaming working? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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