Solved: Data roaming not working

JulianaSspg · ‎03-05-2022

Hi all,

I have been in Portugal last few days and my data stopped working yesterday. I got signal but no internet.
many ideas how to fix it.

thanks

MI5 · ‎03-05-2022

@JulianaSspg

Try these options:

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-05-2022

@JulianaSspg

Try these options:

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎04-05-2022

Did you still need some help with roaming @JulianaSspg or are things sorted now?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

SamTate89 · ‎14-06-2022

This has happened to me in Spain. All of a sudden no data. I tried everything on the list that Julanna suggested but no solving it. I'm on an Samsung Galaxy S22. Bene travelling the world for years now and this happened 1 year ago and now it happened again but I have tried what I did last time and it hasn't fixed it this time

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