This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Data roaming not working

Go to solution
JulianaSspg
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎03-05-2022 17:19

on ‎03-05-2022 17:19

Hi all, 

I have been in Portugal last few days and my data stopped working yesterday. I got signal but no internet. 
many ideas how to fix it. 

thanks 

Message 1 of 4
11,378 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151956 Posts
  • 651 Topics
  • 28863 Solutions
Registered:

on ‎03-05-2022 18:57

on ‎03-05-2022 18:57

@JulianaSspg 

Try these options:

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
11,360 Views
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 151956 Posts
  • 651 Topics
  • 28863 Solutions
Registered:

on ‎03-05-2022 18:57

on ‎03-05-2022 18:57

@JulianaSspg 

Try these options:

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
11,361 Views

Go to solution
Martin-O2
Former Staff
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

on ‎04-05-2022 18:09

on ‎04-05-2022 18:09

Did you still need some help with roaming @JulianaSspg or are things sorted now? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 4
11,332 Views
0 Kudos

Go to solution
SamTate89
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎14-06-2022 23:47

on ‎14-06-2022 23:47

This has happened to me in Spain. All of a sudden no data. I tried everything on the list that Julanna suggested but no solving it. I'm on an Samsung Galaxy S22. Bene travelling the world for years now and this happened 1 year ago and now it happened again but I have tried what I did last time and it hasn't fixed it this time

Message 4 of 4
11,150 Views
0 Kudos
Top Kudoed Authors
View All
Top