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Data problem in DE13 8 area on multiple devices

Sammy_boy
Level 6: Acolyte
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I've been having trouble with data in the Barton-Under-needwood area in Staffordshire. I often get a strong Edge signal showing but no actual data is working. I've downloaded the My Network app and reported the problem a few weeks ago but heard nothing back.

This is frustrating as I often lose data when driving by this area to work and back using Waze or when I go to my mum's who lives in Barton.

I've had the same trouble on multiple Android and iOS devices and don't think it's a slow data connection timing out as I can get (slow) working GPRS at work.

Is this a known issue in the area, is there anything I can do to get my data back in this area? I don't get this problem anywhere else.
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Eidronis
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But this is not a solution, this is just admin!

 

Well, it's now 2024 and the signal in Barton under Needwood is still bad with o2. I've literally just swapped last week to o2 from Vodafone (through the business), however, I thought Vodafone was bad! o2 is worse! As I have a two-week grace period, I will be looking to swap to EE if the business allows, as I know EE has a good signal here.

Message 11 of 17
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madasaf1sh
Level 78: King of Kings
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@Eidronis 

 

So apart from posting on a 10 year old thread... Why didnt you test o2 first before signing up, the mind boggles.. 

 

Good luck with EE if you are allowed to or use WiFi Calling in that area.. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 12 of 17
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Eidronis
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Thanks, madasaf1sh, for your insightful comment! Of course, it's easy to assume someone can test every network in every area before committing, especially when it’s a work phone and not a personal choice! If only we could all predict the future and make decisions with perfect foresight. I’m sure I'm not the first or the last to encounter this issue, as evidenced by this 10-year-old thread, which clearly hasn't seen any update or resolution from o2. It’s quite enlightening to see that you'd suggest WiFi Calling as a viable solution in an area plagued by poor signal – that’s quite a unique perspective! However, I think I’ll trust the reports and real-world performance of EE over your overly simplistic solution.

Message 13 of 17
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Enlli
Level 69: Guiding Light
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Sometimes something that appears simplistic proves to be the best solution.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 14 of 17
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madasaf1sh
Level 78: King of Kings
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@Eidronis 

The people who make the business decisions will also use a simplistic approach, where do 99% of employees need to use there phone, and do we give a hoot about the 1% and what is the cost.. 

 

If its your business then more fool you for not testing, as that is what we do everytime our 1000+ mobile enterprise contract comes up for renewal we go out to market and do live testing across a lot of our sites..  but we cant test everywhere..  So the majority win the rest its tough ****

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 15 of 17
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Eidronis
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Enlli, I appreciate your optimism, but in my experience, the so-called "simple solutions" like WiFi Calling aren't always as straightforward as they appear. While documenting signal issues and relying on WiFi may work, it’s frustrating to have to constantly switch to WiFi just because the signal is inconsistent. Moreover, WiFi isn't always available, especially when you're moving around or out in the field for work. I'd prefer to use a network that offers reliable coverage, so I don't have to depend on WiFi as a crutch. That’s why I'm looking into EE, which seems to have a stronger reputation for providing consistent service in Barton under Needwood.


Hey madasaf1sh, it's interesting hearing about your extensive testing processes, but let's be real for a moment. Your approach might work for a large corporation with thousands of employees, but what about smaller businesses or individual users? Just because your company can afford to do live testing across many sites doesn't mean it's a feasible option for everyone. Plus, focusing solely on the "majority" and brushing off the "1%" as irrelevant is shortsighted. Every user matters, including those in areas with poor signal. Suggesting that their concerns don't matter only reflects a lack of understanding and empathy. Maybe it's time to think beyond corporate convenience and focus on providing consistent service for all users, regardless of their location.

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Oxonian
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Good luck @Eidronis if you decide to move to EE. I suggest that you get some PAYG SIMs and see if they work for you in the areas that you frequent, rather then relying on their reputation. 

 

You might also be needing these :-

 

Guide: Cancelling Your Contract 

 

Guide: How to get your PAC [June 2021 Update] 

Message 17 of 17
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