Data not working

[And33la786]

Hey, I was over aboard two weeks ago and I was using my o2 SIM there, it made a massive bill, but that bill has been paid but my data is still not working. My tariff is renewing each month like normal got my minutes and texts but no data. Please help 

Thanks 

[Cleoriff]

@And33la786

Was your data working before you went abroad? Have you got an iPhone?

[MI5 · Accepted solution]

Have you tried restarting your phone? Usually that will fix connection issues, but if not, call customer service on 202 to get your account checked.

[And33la786]

Yes my data was working before I went aboard, no inhale a Samsung galaxy s7 edge 

[And33la786]

* I have

[Cleoriff]

@And33la786Also check your APN settings here. All types of phones are covered

https://www.teamknowhow.com/discover/discover/o2-apn-settings

[Cleoriff]

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@And33la786 wrote:

Yes my data was working before I went aboard, no inhale a Samsung galaxy s7 edge 

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Then check your apn settings fro Android by following this guide https://www.teamknowhow.com/discover/discover/o2-apn-settings#Android%20APN%20settings%20for%20O2

[And33la786]

Yes I restarted it but it is still not working, oh okay I'll call customer services. Thanks 

[MI5]

Let us know what they say.......

[And33la786]

I called customer services and they have fixed it, it is working now thank you for all your help