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Level 1: Joiner
Posts: 5
Registered: ‎27-08-2018
Accepted Solution

Data charges

Visited Turkey from 6th August until 12th August checked my bill and from the 12th to today it keeps going up now on £36 , I switched data off and still have half my personal allowance left , I connected to free WiFi in the hotel on first day , the £36 is on the first day of my holiday , I did not have 02 travel , is this bill likely to increase as it says it can take 4 or more weeks to gather information , I used 8mb which have accounted for £36 , spoke to gurus but they all tried selling me 02 travel which is pointless as I came home on the 12 th .
Getting worried I have run up a huge bill , one advisor said it is capped at £40 , hope this is correct.
Posts: 115,908
Topics: 571
Solutions: 15,938
Registered: ‎04-04-2012

Re: Data charges

Yes it is capped at £40 per billing cycle, so if your bill was generated whilst you are away you could get 2 lots of £40.
But, if you've turned off data completely now you will only pay for calls and texts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎27-08-2018

Re: Data charges

Thank you MI5, I am usually very careful using my phone abroad so I was shocked to see the bill going up since I returned , obviously not careful enough , I will have to take the £80 hit , it could have been worse .
Level 1: Joiner
Posts: 5
Registered: ‎27-08-2018

Re: Data charges

I sent 1 text message made no phone calls , the £36 is all data , I got there at silly o'clock and did not get the password for the WiFi , did not switch data off until I connected to WiFi so assume the £36 charge is arriving in Turkey until free WiFi.
Posts: 115,908
Topics: 571
Solutions: 15,938
Registered: ‎04-04-2012

Re: Data charges

Yes for sure but that should be all if you had data off afterwards.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎27-08-2018

Re: Data charges

I thought I had switched off data roaming so puzzled why I have racked up £36 , I know personal data was off I kept checking it , on the bill it says so far £36 for Monday 6th and 30p for days then on I am worried now that the bill will just keep going up if I didn't turn roaming off , it says it can take over 4 weeks , if it's capped at £40 then that eases my worries
Posts: 115,908
Topics: 571
Solutions: 15,938
Registered: ‎04-04-2012

Re: Data charges

It is so that's the worst it can get.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎27-08-2018

Re: Data charges

Thanks again M15
Posts: 115,908
Topics: 571
Solutions: 15,938
Registered: ‎04-04-2012

Re: Data charges

No worries mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Data charges

Hi @Simon1 welcome to our community! Smiley Happy And welcome back from Turkey. Smiley Happy Looks like you got a lot of helpful information above from @MI5 but don't hesitate to post again if you have any further questions.

 

Cheers @MI5 for your help! thumbsup

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