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Data charge

Anonymous
Not applicable

l've been charged for using data on my phone having never used and would not know how to use data. l've been told that it is for web day or something. It's a basic mobile l use for calls and texts only. lt's a Alcatel onetouch. any ideas?

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MI5
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You need to turn off mobile data on the handset to prevent the charge.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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You need to turn off mobile data on the handset to prevent the charge.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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You will have apps on the phone updating in the background, it could be weather or anything to be honest. 

You need to switch off mobile data to stop the Web Daily charge of £1 per day. 

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MI5
Level 94: Supreme
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Without knowing which one touch you have the settings will vary but you should find how to from this Google search
https://www.google.co.uk/search?client=safari&channel=iphone_bm&site=&source=hp&ei=PGoJWfSbNonIwAL8p...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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