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Data charge

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Anonymous
Not applicable

on ‎11-06-2017 10:00

on ‎11-06-2017 10:00

l've been charged for using data on my phone having never used and would not know how to use data. l've been told that it is for web day or something. It's a basic mobile l use for calls and texts only. lt's a Alcatel onetouch. any ideas?

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MI5
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on ‎11-06-2017 10:20

on ‎11-06-2017 10:20

You need to turn off mobile data on the handset to prevent the charge.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎11-06-2017 10:20

on ‎11-06-2017 10:20

You need to turn off mobile data on the handset to prevent the charge.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎11-06-2017 10:21

on ‎11-06-2017 10:21

You will have apps on the phone updating in the background, it could be weather or anything to be honest. 

You need to switch off mobile data to stop the Web Daily charge of £1 per day. 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎11-06-2017 10:23

on ‎11-06-2017 10:23

Without knowing which one touch you have the settings will vary but you should find how to from this Google search
https://www.google.co.uk/search?client=safari&channel=iphone_bm&site=&source=hp&ei=PGoJWfSbNonIwAL8p...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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