Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Does iPhone need to be of the same region to use VoLTE

such as using an unlocked US CDMA version with a UK mobile network.

Resolved! Topping up using an out of country creditcard

We're just visiting from Canada and looking to top up a sim card. Trouble is - our credit card doesn't have a post code in the correct format so it won't let us top up online or on the phone. Customer service is closed for the holidays. Any tips or s...

Resolved! Tariff

How do I cancel international tariff should be a lot easier to do than it is! Expect a lot better from o2 would never have this problem with t mobile

Resolved! Recording with o2

Why do o2 customer service immediately hang up when you inform them you are recording the conversation yet they feel it's perfectly fine to record without your permission? Surely if they can record I can too? What are you frightened of o2?

Resolved! Info about nano sim card

Good morning, I want to ask whether it is possible to transfer my old phone number of the new nano SIM card. I bought a Samsung Galaxy S7 edge but I have only a micro SIM card. Can I order the O2 nano sim card but with my old number? well thank you

Resolved! Texts abroad help please

My girlfriend is travelling to Costa Rica on Monday and she is on vodaphone and is going to purchase the world traveller pack so that she can use her texts calls and internet I'm just wondering will this charge me thanks? Pay monthly

Resolved! The question of the contract

Anna Zawadzka I asked if I could send you a contract signed electronically.

Resolved! Just remove voicemail once and for all!!!

What do u mean??? I want voice mail of my i2 phone I've been with O2 for years you keep reassuring me that's it's done. Never mind. I'm canceling it's no use spent hours with chat, and on the phone. And on community forums but just get codes to type ...

Resolved! SIM

I have been sent a new SIM with my upgraded iPhone. If I activate the new SIM, will the old SIM still work in my spare basic emergency phone device?

Resolved! Moving to Sim only

My contract is due to expire at the end of January and instead of upgrading my phone now (as I can upgrade a month early) I want to move to a 30-day sim-only deal and get a tasty upgrade in the next Black Friday sale, knowing that further upgrades wi...

O2

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