Data being used early

[Krisjones360]

I was on a 20GB (doubled to 40GB with Volt) monthly allowance with my phone but with the  new tariff changes I decided to change my tariff to a lower bracket to avoid an increased cost. 

I used around 13GB per month on average so I opted for a 12GB assuming the Volt benefits would double this, it hasn’t but that may be my fault for making an assumption, help on this would be appreciated.

My contract renews on the 19th according to my O2 app it even states I have 4 hours remaining before my new monthly kicks in, but apparently when using my data today, 18.03.22, I have been using data from next months amount? So I only have 12GB next month when I usually average 13 and before the month has started O2 have been using the data from next month rather than the current month that I have paid for.

O2 chat are too busy to speak at the moment so I hope someone here can explain what’s going on. 

I appreciate any guidance. Thank you

[MI5 · Accepted solution]

@Krisjones360 

Assuming you still meet the criteria for volt, your data should be doubled again automatically. 

It usually takes 10 to 14 days Volt Megaguide 

If it has gone beyond this you need to chase it with O2.

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202