Data allowance

[chr0m4t1c]

I've recently switched to O2 Refresh paying £22/month for the airtime, but when I check my data use I'm getting the amount of data used from 2Gb, not the 5Gb I was expecting. This is up from my previous 3G allowance of 1Gb, so I'm assuming I've been incorrectly given a 3G allowance even though I'm on a 4G tarrif. Have I missed something that says the 5Gb allowance is only for new customers, or is this a mistake on my account?

[Anonymous]

Contact O2 on 202 for clarification

The 4g extra data is via a bolt on.

Your myo2 should state what tariff and any bolt on's your on.

[Anonymous]

O2 links.

http://mobi.o2.co.uk/pl/svt/si/mo2couk/po/o2uk/pa/got4G

http://community.o2.co.uk/t5/Welcome-News/4G-Text-Campaign/m-p/621674/highlight/true#M7499

[MI5]

IIRC the £22 tariff is the basic calls/texts and the 4G aspect should be a bolt on which is extra - Look in the bolt on section of your My O2 and it should say what you have on your account.

[chr0m4t1c · Accepted solution]

I think there's been some misunderstanding of my situation, I signed up to a NEW O2 Refresh contract with a new handset.

On MyO2, my contract is correctly shown as "O2 4G Unlimited + 24 month".

If you go and look at the O2 website, 4G Refresh tariffs all come with unlimited calls & texts with either 1Gb (£17), 5Gb (£22) or 8Gb (£27) per month on 4G or unlimited calls & texts with either 1Gb (£17) or 2Gb (£22) perm month on 3G.

There's an example here: https://www.o2.co.uk/shop/refreshTariffs/apple/iphone-5s-16gb-space-grey/

I bought a 4G phone in a 4G coverage area after asking for a 4G contract and I get a 4G service. But I only have a 3G data allowance. Even more confusing, if I go into my bolt-ons, I can upgrade to 8Gb/month for an extra £5 - an option that isn't available for 3G contracts as far as I know.

Since posting this, I have contacted O2 customer services, who have agreed that I have some kind of technical issue with my account. A request has been forwarded to the relevant support team and I should be sorted in the next 24 hours.