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Level 8: Talented
Posts: 247
Registered: ‎04-11-2013
Accepted Solution

Data allowance still does not seem to reset properly

I'm abroad at the moment, and coincidentally my allowance is supposed to reset whilst I'm outside the UK once again (my billing date is on the 14th). I'm using a local sim+TuGo combi, so I've took the O2 sim out of the phone before jetting off.

 

I have described a certain glitch earlier (http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Data-allowance-did-not-reset/m-p/839723/highligh... Basically, if I switch my O2 sim off before my billing date, the allowance would not reset after the billing date until I start using my O2 sim again. 

 

Both MyO2 website and the O2 smartphone app still show the last month's remaining data figures, which they shouldn't as my allowances should start afresh after the 14th.

 

I think that one of the community moderators said that the issue would be forwarded to the techies. Just to let yous guys know that it does not look like the fix is there yet.

 

I'm going to see what happens when I'm back in the UK tomorrow evening, as I'm going to put my O2 sim back into my handset and start using it. My guess would be that the data allowance would reset then Smiley Happy

Posts: 97,083
Topics: 757
Registered: ‎14-01-2013

Re: Data allowance still does not seem to reset properly

Hi @cyrillicguy 

I hope its warmer where you are Smiley Wink

I  wonder if your data allowance hasn't refreshed because its the weekend? (I know it should refresh regardless of date or time....but it may be another reason) Smiley Sad.

I think you are probab;y right in your assumption though ...that when you get back and put your O2 sim back in the phone your data allowance will reset then.

Either way, I know you will update us, so look forward to hearing from you when you get back

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Level 8: Talented
Posts: 247
Registered: ‎04-11-2013

Re: Data allowance still does not seem to reset properly


@Cleoriff wrote:

Hi @cyrillicguy 

I hope its warmer where you are Smiley Wink

I  wonder if your data allowance hasn't refreshed because its the weekend? (I know it should refresh regardless of date or time....but it may be another reason) Smiley Sad.

I think you are probab;y right in your assumption though ...that when you get back and put your O2 sim back in the phone your data allowance will reset then.

Either way, I know you will update us, so look forward to hearing from you when you get back


Warm? Well, dunno about that, but it's still nice enough in Poland just now weatherwise Smiley Happy 

Posts: 97,083
Topics: 757
Registered: ‎14-01-2013

Re: Data allowance still does not seem to reset properly

Poland? (Beautiful place)....Though I had visions of you lying on some warm beach in the Bahamas Happy Dance

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Posts: 83,203
Topics: 577
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Registered: ‎04-01-2009

Re: Data allowance still does not seem to reset properly

It's very strange. When I'm in Thailand my allowances always reset at midnight on the button uk time although to be fair the sim is always in the spare Note 2. Like you I use TuGo with a local sim in my Note 4 so I only carry the other phone for when I'm out of wifi range just in case the family want to get in touch plus I have a number of different apps on there.

I'll check the next time I'm overseas as I will probably leave my o2 sim here.

On a side note, Poland is a beautiful place to be although a little cold this time of year. i was a frequent visitor to Krakow when my son was teaching there for 3 years. Love the place!

Level 8: Talented
Posts: 247
Registered: ‎04-11-2013

Re: Data allowance still does not seem to reset properly

My guess is that if I had my O2 sim switched on, the allowances would reset no problem, abroad or not.

Krakow you said? Smiley Happy that's exactly where I went to this time Smiley Happy Some place!
Posts: 83,203
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: Data allowance still does not seem to reset properly

I feel in love with Krakow. Went early February and all the Christmas decorations and lights were still up in the main square....and it snowed for hours. Gorgeous!

Level 8: Talented
Posts: 247
Registered: ‎04-11-2013

Re: Data allowance still does not seem to reset properly

Back in the UK. Popped my O2 sim into my phone, checked allowances...all reset... La-di-da! Still a glitch though Smiley Happy
Posts: 83,203
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: Data allowance still does not seem to reset properly

Good to hear but as you say, definitely a glitch.

Shame about having to come back to the UK, personally I can't wait to leave again Smiley Wink

Posts: 97,083
Topics: 757
Registered: ‎14-01-2013

Re: Data allowance still does not seem to reset properly


@cyrillicguy wrote:
Back in the UK. Popped my O2 sim into my phone, checked allowances...all reset... La-di-da! Still a glitch though Smiley Happy

At least you knew it would work when you posted first thing.....Smiley Wink

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