Solved: Data allowance is not changing

Ewelina2 · ‎20-12-2021

Hi. Im in Poland now, got the messagw feel like home. Hovewer my data allowance is not changing. Still I have 50GB from 50GB to use. I understand that limit abroad is 25GB. But still would like to have control how many GB im using and they are free of charge

madasaf1sh · ‎20-12-2021

@Ewelina2

As per the T&C's which you agreed to roaming is now limited to 25GB , and you pay for any overage, to add data usage whilst abroad is not in real time, due to how the roaming network bill o2 for your data usage.

Best thing to do is to set the limit on your phone.

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎20-12-2021

@Ewelina2

As per the T&C's which you agreed to roaming is now limited to 25GB , and you pay for any overage, to add data usage whilst abroad is not in real time, due to how the roaming network bill o2 for your data usage.

Best thing to do is to set the limit on your phone.

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎20-12-2021

@Ewelina2

It can take longer to update data usage when abroad as the roaming networks have to send the info back to O2 before they can process it in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-12-2021

I'm in England and my data hasn't updated since I go my double data two weeks ago

There is a definite issue

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

madasaf1sh · ‎20-12-2021

Mine has been updating, since I got my Volt Benefits

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎20-12-2021

Working fine here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Data allowance is not changing

Unable to pay the bill

Possible Billing Error

Default PIN number

Check Direct Debit Billing Date

Scam?