Data allowance did not reset

[cyrillicguy]

Hi

Today is my monthly billing date, but my data allowance did not seem to reset. Live chat says that it did reset, and I've already used 1.5 GB of my data :) That's funny as since the yesterday's evening my phone was in flight mode and on my home wifiup until now.

Anyone else had this experience? Or maybe I should just wait a bit and the glitch is going to get fixed itself?

Thanks

[Anonymous]

Hi

Perhaps check after midnight although data use shoukd update every 30 minutes I believe ,however a person must have gone some to use that much data in the timeframe you state !

Which phone do you use.

It may have a data counter in it.

[Cleoriff]

If it doesn't update after 24 hrs then I would ring CS on 202 (or 4445 for PAYG) and bypass live chat this time. It has now become an account issue and Live Chat are best avoided for that

[MI5]

It's a regular thing with O2 😞

[cyrillicguy · Accepted solution]

It's sorted now, however looks like there might be a glitch in the system somewhere.

I'll explain what I have in mind.

My phone was in a flight mode on my home wifi since yesterday evening, so it has never connected to O2 network since then. So, today, on the 14th, my billing date, I checked my allowance, noticed that the figures were the same as they were yesterday, spoke to the Live Chat, wrote a post here etc...

Once I went out and switched off the flight mode, i.e. got connected to the network, I decided to check my allowance again, and - oh, wonder! - it showed that I've got my full 5GB available, as I should have at the start of every billing cycle.

Looks like there's some glitch somewhere.

[Anonymous]

Good news.

Thanks for updating.

[MI5]

Definitely a glitch as it shouldn't make any difference what your phone is doing.

[jonsie]

O2 and glitches....now there's a thing!

[Cleoriff]

Another glitch? ....Certainly looks like it.

Oh well it has reset now @cyrillicguy  so that's the good thing

[Anonymous]

Thanks for flagging @cyrillicguy  I'll be feeding it back to the rest of the team.