Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Debit card has been declined twice?

Hello, I haven't paid my contract in almost a month as I've been having financial difficulties, I then put the money in my own bank account which then gave the transaction number that O2 sent me to the customer service to make sure it was O2 that got...

Resolved! Call barred ?

Hi, I'm currently over in Vietnam at the moment I can receive calls & texts but can't make calls & send texts. Call barring All Outgoing Calls wont disable and have tried all the normal checks. Could someone advise how to resolve this issue?

Resolved! Disconnection

Date: 10 August 2014 Dear Customer Service Officer, Re: Disconnection of Mobile Phone Line I write to give 1 month notice to disconnect the captioned line, effective today's date (10/8/2014) because I moved to Hong Kong. Please be noted that my addre...

Resolved! refresh question

hi guys if i pay off my phone fund early, if i wanted a new handset do i have to go through Credit Checks again or would it just be a straight fwd upgrade, im considering either IPhone 6 or S5...

Resolved! Cant afford plan, maybe a monthly payment plan?

Hi Moneys recently got tight for me I currently have a iphone 5s on a refresh contract,device plan is £25 a month and air time is £28I just paid August billBut septembers is gong to be a struggle for me . I dont want my phone to be blocked on me is t...

Resolved! Bad signal - end contract

Hi, I'm not impressed with the service I receive from you guys at all. I get hardly any signal what so ever at home, I've tried resetting my network settings and turning 3G off and I still get nothing to make a call on. I complained, and your agent s...

Resolved! iMessage and normal SMS not working?

As the title states, my iMessage and SMS aren't working. It all kicked off today when I turned off my iMessage (for not even a minute) and since then it has been "waiting for activation..." with my mobile number - there's a tick next to my email addr...

Resolved! Increased data usage

The past two months I've used up all my data but have not used my phone any more than I usually do so I do not understand y I have such an increase in data usage recently!! Contacted O2 a few times and got different responses each time... Not very co...

Request to change tariff

I visited my local O2 shop this afternoon to change tariff on my pay and go, I was told that I needed to top up (which I did) and wait for my confirmation text. About an hour later I received my confirmation text saying that my request had been recei...

Resolved! Upgrades via mobiles.co.uk

Hi. New to the boards, be gentle! Looking for a bit of advice with regards to upgrading my iPhone 4. Been with O2 since 2008, had an 18 month contract and switched to Simplicity when that was done. Looking to upgrade to the iPhone 5s via mobiles.co.u...

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