Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎27-05-2018
Accepted Solution

Data abroad.

Hello, ive just been to the ukraine. While i was there i used 44mb of data as i needed to contact people on whatsapp. On return ive found out ive been charged 35 pound for using this tiny ammount of data. Ive been charged a few pounds for sending some texts and making some voice calls which i dont mind but i feel like ive been ripped off with the data situation. Its extortionate. I feel let down by o2 to be honest and im regretting opening a contract with them. Is this usual to pay this much for such a tiny ammount of data when your out the country.

Thanks

Michael.
Highlighted
Posts: 104,094
Topics: 552
Solutions: 13,447
Registered: ‎04-04-2012

Re: Data abroad.

[ Edited ]

Data outside of EU is charged at £7.20 per mb.
All covered in the help pages.
http://international.o2.co.uk/internationaltariffs/travelling_abroad

ukraine.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: Data abroad.


@Mkirby1981 wrote:

 Is this usual to pay this much for such a tiny ammount of data when your out the country.


Being as the (EU imposed) cap restricts additional data spends to £40 per month - I guess most people in this situation would've used the whole 50mb.

Much more exciting back in the day with no caps people with self activating data connecting iPhones came home to bills of many hundred or thousands if they used their data wi**y-nilly.