Data Sim - Which one ?

[risco-sam]

Dear O2 Community,

I'm looking for a Data Sim for a 4G Router where the provider will not block traffic/ports.

I currently have a home alarm system that stopped talking to the cloud after 6 weeks of connectivity due to the wrong sim car being provided by Car phone Wharehouse. O2 Tech support hinted that as the sim was to be used in a phone and not a router this could be the reason it has been partially blocked.

Funny thing is all internet & email works just a block on the cloud my alarm talks to.

I note there is an unlimited business data sim for £27.99 pm (12 Months)

https://businessshop.o2.co.uk/business-shop/sim-only/ 

Could this be the answer to my rural broadband crisis ?

Many Thanks

[MI5]

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@risco-sam wrote:

Dear O2 Community,

I'm looking for a Data Sim for a 4G Router where the provider will not block traffic/ports.

I currently have a home alarm system that stopped talking to the cloud after 6 weeks of connectivity due to the wrong sim car being provided by Car phone Wharehouse. O2 Tech support hinted that as the sim was to be used in a phone and not a router this could be the reason it has been partially blocked.

Funny thing is all internet & email works just a block on the cloud my alarm talks to.

I note there is an unlimited business data sim for £27.99 pm (12 Months)

https://businessshop.o2.co.uk/business-shop/sim-only/ 

Could this be the answer to my rural broadband crisis ?

Many Thanks

---

@risco-sam 

You'd be advised to seek clarification from customer services, just in case there are restrictions that we aren't aware of. 

Guide: How to find help & contact O2 

[risco-sam]

I think we've already confirmed Customer Services are not able to answer such a question either due to training or working knowledge 🙂

[MI5]

@Marjo @EmilieT ??

[EmilieT]

Hi @risco-sam, we'll see what we can find for you on our end! In case we need more information, I'll send you a Private Message, and either way update you as soon as I can

Thanks for the mention @MI5!

[risco-sam]

Splendid, 

I have a Home Alarm system that heatbeats to riscocloud.com that is currently being blocked after 6 weeks of usage on the O2 Network. Should I have the incorrrect SIM then I will need assistance in obtaining the correct one with assurance this will not also be blocked.

IP = 51.105.177.19

Port Address:

          Data Out: 33000

          Date In:    34000

[risco-sam]

How about O2 monitor my IP and tell me what traffic they see from my IP. My router traffic monitor show a heart beat from my alarm every 2 mins or so to the address/port I've shared.

[sheepdog]

This might help in explaining why although Vodafone related: https://www.h685.co.uk/port-forwarding-doesnt-work/ and and a previous thread on a similar thread on here.

Though you probably do want to have the specific Mobile Broadband sim for data only. 

[madasaf1sh]

@risco-sam 

So IP = 51.105.177.19 which is a Microsoft Azure IP, so sits on the 51.103.0.0/16 subnet

Are ports 33000 / 34000 tcp or udp? How often are the heartbeats and how much data is being sent

A home security system should really be using a M2M sim card, with a private APN back to risco's back end servers, rather than a standard data sim on either business or consumer tariff 

From BT i cant get to 51.105.177.19 on port 33000 it is, and a pathping fails even to the dns 

[risco-sam]

Im told a 1k data pole I/O in a normal working mode but unsure if packets are TCP/UDP.

Question I will raise to the vendor however without O2 enabling this Im stuck and will have to move to another provider. (Im rural so fibre is not an option).