Data Charges over limit

[Anonymous]

This past month I have gone way over my data allowance. I'm allowed 6GB and somehow I used nearly 38GB! Seemingly no throttling has been used and I'm wondering just how ridiculous my bill is going to be! Can anyone advise. I'm on contract

[Cleoriff]

Hi @Anonymous Welcome to the forum. You could check your usage via My O2 http://www.o2.co.uk/myo2 or even give customer services a call https://www.o2.co.uk/contactus.

If this is going to happen regularly you may want to upgrade your tariff?

We have no access to your account so really can't be more specific than that. Sorry..

[MI5]

If it’s a consumer contract you cannot go over as data just stops so I assume you are on a business contract which I believe is charged at 2.5p per mb over.

https://www.o2.co.uk/sites/default/files/docs/overage-terms-statement.pdf

[Marjo]

Hi @Anonymous welcome to our forum! How are you doing with the bill - did you find out anything as per the advice above from our members? 

[jonsie]

How did you manage to go so far over your allowance. We're you streaming or maybe tethering? Just wondering....