Data Bloody Roaming!

[Anonymous]

Greetings to one'n'all,

Just a word of warning to you all with regards to data roaming. My wife and I (both loyal 02 customers) have just returned from a road trip to France & Germany. We took the car ferry from Portsmouth to LeHavre and both had data roaming on as 02 charge little or no extra for being in Europe which we were happy to do.

When we both looked at our accounts when we got back, we had both incurred a £20 odd charge for data download from a non EU country. ICELAND to be precise! When I last looked, Iceland was about 1200 miles from where we where, so not only is the charge ludicrous (us being nowhere near bloody Iceland), its taken 3 phone calls and so called 'Online Chats' to get any hope of getting our money back. In fact, the last guy that my wife was in contact with on the phone was talking to her as though she'd just crawled out from under a rock!

At the very best, all we can hope for is that the money will come off the next bill. It seems that they can charge us money in nano-seconds, but take over a month to refund us. I bet we don't get the interest back on our money that they are undoubtably earning at our expense.

If that is what 02 call customer service then they can keep it. I have been a customer for nearly 15 yrs and as soon as I can I will be switching to another provider.

It wouldn't be so bad if there wasn't a large sign on the boat proclaiming that there was no internet service on board! How can you incurr a data charge when there is no bloody signal!

Ye Gods!

Regards

Martin

[Anonymous]

Hi

Sorry to hear of your experience.

I would again speak to O2 Customer Services. 202 for Contract. 4445 for PAYG. 8002 for Business. for help as it can sometimes depend on the agent you speak to.

Or http://www.o2.co.uk/how-to-complain/complain if you feel it warranted.

To add we've heard of horror stories before ref connections via boats / ferries etc. 😒

Let us know how you get on.

[MI5]

You would have connected to the ferry's mobile signal which are quite often based in places like you say.
In actual fact, O2 are only charging you correctly, but we have raised the point before that ferry costs should be made clearer.
If you search on the forum you will find that you are not the only ones to get these charges on your bill.

[MI5]

I also notice you are saying you will be switching providers, which is fine and is your choice, but all networks would have billed you exactly the same for this.
Good luck

[Cleoriff]

And yet another one connected to Iceland ...and has been nowhere near that country.

I have never understood that one if honest.

I know travel on ferries and ships is always risky business....but even so...:smileysad:

[MI5]

It's where the ships network is registered to. It could be anywhere - Timbuktu if you like - blame the ferry owners, not the networks......

[Anonymous]

If o2 agree to a credit then it goes on your next bill.

Given that you have advised the charge is £20, the gross interest on that would equate at uk base rate (0.5%) to less than 1p.

[Anonymous]

I remember some previous threads on this and the option being added to ->

http://international.o2.co.uk/internationaltariffs/travelling_abroad#


Under 'Show all countries' and then Ships/Ferries/Airplanes.



Country Code +44

Show all countries

[Cleoriff]

---

@MI5 wrote:
It's where the ships network is registered to. It could be anywhere - Timbuktu if you like - blame the ferry owners, not the networks......

---

Ah ......that is why we have seen so many with Iceland. I never realised. Thank you.:smileywink:

[MI5]

Which is probably a tax dodge too......