Greetings to one'n'all,
Just a word of warning to you all with regards to data roaming. My wife and I (both loyal 02 customers) have just returned from a road trip to France & Germany. We took the car ferry from Portsmouth to LeHavre and both had data roaming on as 02 charge little or no extra for being in Europe which we were happy to do.
When we both looked at our accounts when we got back, we had both incurred a £20 odd charge for data download from a non EU country. ICELAND to be precise! When I last looked, Iceland was about 1200 miles from where we where, so not only is the charge ludicrous (us being nowhere near bloody Iceland), its taken 3 phone calls and so called 'Online Chats' to get any hope of getting our money back. In fact, the last guy that my wife was in contact with on the phone was talking to her as though she'd just crawled out from under a rock!
At the very best, all we can hope for is that the money will come off the next bill. It seems that they can charge us money in nano-seconds, but take over a month to refund us. I bet we don't get the interest back on our money that they are undoubtably earning at our expense.
If that is what 02 call customer service then they can keep it. I have been a customer for nearly 15 yrs and as soon as I can I will be switching to another provider.
It wouldn't be so bad if there wasn't a large sign on the boat proclaiming that there was no internet service on board! How can you incurr a data charge when there is no bloody signal!
Ye Gods!
Regards
Martin
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