Data Allowance reduced mid-contract

[markc111]

My 2 year contract is half way through and when I signed up I had 75GB of data, this month My O2 app is only showing 25GB data allowance, has anyone had this issue?

Thanks

[pgn]

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@MI5 wrote:

@pgn 

Give customer services a call 

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Yeah, right... 

[Shanno]

Hi, I’m having the same issue I normally have 30GB of data and I’ve received at text this morning saying I’ve used all 10GB of data and to purchase more if I need to, and the app isn’t showing the remaining 20GB. Have you been able to get in touch with anyone?

[pgn]

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@Shanno wrote:
Hi, I’m having the same issue I normally have 30GB of data and I’ve received at text this morning saying I’ve used all 10GB of data and to purchase more if I need to, and the app isn’t showing the remaining 20GB. Have you been able to get in touch with anyone?

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I have not tried, @Shanno- I prefer trying that type of call around 08:30 UK time, but in the current climate, I expect even that time will involve a wait to some degree. Unlike your case, I can live without the 3X bolt-on for a week or two.

Will update based on my experience. 

[Shanno]

Yeah I think you’re right @pgn might try and give them a call tomorrow though not expecting much.

Brill, thank you

[Cleoriff]

Looks like another system failure.

[pgn]

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@Shanno wrote:
Yeah I think you’re right @pgn might try and give them a call tomorrow though not expecting much.

Brill, thank you

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I got caught up in something else this morning, @Shanno, so never got to call. Bolt-on still missing in MyO2, but shows as a 2-year bolt-on in my contract doc, expiring mid-Jan 2021. I plan to try calling CS tomorrow morning.

Did you get through, if you tried, this morning?

[MI5]

Is this something to do with the tie up with CPW ending?

[pgn]

I should think not, @MI5 - my 3X bolt-on was provided through mobilephonesdirect - never did use CPW for contract stuff, their billing set-up did not suit (VAT invoice, for example).

Could it? 

[MI5]

Are MPD still selling O2 contracts or have they been dumped too?

[pgn]

Looks like MPD still cranking out O2 on their website...