Data Allowance reduced mid-contract

[markc111]

My 2 year contract is half way through and when I signed up I had 75GB of data, this month My O2 app is only showing 25GB data allowance, has anyone had this issue?

Thanks

[MI5]

@markc111 

Check your bolt ons Guide: Where is my discount or Extra Data? 

[markc111]

There is nothing showing in My Bolt ons, I'm wondering if it was a special offer at the time I signed up but surely it would have been for the length of the contract? I am trying to find my contract info

[MI5]

@markc111 

Not necessarily. It could have been a 12 month offer. Check the T&C's you got originally.

[pgn]

I have the same problem today, my 3X bolt-on, effectively uplifting my 25GB contract tariff allowance to 75GB, disappeared today (coincides with my bill for May, my bill-date is 1st of every month).

My contract and bolt-on were for two years, from Jan-2019 to Dec-2021.

Where has it gone, how do I get it back?

Thank you!

Last month:

Today:

Aaaagh! 

[gmarkj]

Looks like another system has fallen over @pgn...
Although looks like you don't use all of it so you should be fine!!
(j/k, obviously...)

[MI5]

@pgn 

No data bolt on showing?

Guide: Where is my discount or Extra Data? 

[pgn]

Bolt-on, no sign of it.

Il a disparu 😭

@gmarkj, this month no, as I have been on home WiFi more than on 4G. But normally... (no such thing these days, yes, I know) 🤷‍♂️

Yeah, @MI5, another system link gone south 

[jonsie]

Meltdown!!

[MI5]

@pgn 

Give customer services a call