Data Allowance reduced mid-contract

[markc111]

My 2 year contract is half way through and when I signed up I had 75GB of data, this month My O2 app is only showing 25GB data allowance, has anyone had this issue?

Thanks

[MI5]

Shouldn't be that then I guess.

[pgn]

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@Cleoriff wrote:

Looks like another system failure.

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Most likely this, @MI5 - we shall see.

Be a turn-up for the books if MPD were piggybacking off CPW offers, wouldn't it? 

This was the offer... 

[MI5]

Well it fits.....

[Cleoriff]

Interesting

[pgn]

So I am being played music at tremednous volume by O2 - first call to 202 got dumped, second call to the 0800 number showed more promise, but got dumped, again before the music. 3rd call, to 202, landed me at the music prompt after a few rings, so 

Don't ask me what they're playing me though - might go update the "What I am listening to now" thread.

Hppy Friday, and a safe one, everyone!

[MI5]

Good luck

[pgn]

All good now @Shanno - after listening to music for about 40mins, a very friendly gentleman came on, had a look to see why a Bolt-on that had not been removed had "disappeared", then spent a few minutes checking the actual bolt-on and reapplied it for me

Sterling service this morning, O2, despite the initial two calls being unceremeniously dropped with a "Use our Web Support service" message.

All looks as it should in MyO2 app now as well, and base tariff cost remains unchanged - screenshots to follow.

Moral: If at first you don't succeed on 202, try again - and then when you get to the music, wait - calls to 202 are free, so plug your phone into the charger, put it on hands-free/speaker, sit back and enjoy the music until the O2 CS rep picks up your call.  My successful call started at 08:16BST, and lasted 54mins and 11 secs in total.

Result!

Thanks to the CS rep, @Marjo and @Martin-O2. 

[MI5]

Well done and good result

[gmarkj]

Great news and result.
So if others have this they just need to keep trying with calling then...

[Cleoriff]

Good info @pgn