DPD delivery Pin not received

[Checkchange]

I ordered an Apple Watch upgrade yesterday and paid for premium DPD delivery pre 10:30am. The driver has just been and asked for a pin which I haven’t been sent so has taken my parcel away.

I’ve spoken to o2 via the chat function and the pin was sent to an old pay and go number that I wasn’t even aware was still associated with my account and I definitely don’t have access to anymore, it so old it’s almost definitely been reassigned to somebody else.

I’ve asked the chat to update to my actual number and hoping that I actually get a pin when DPD attempt re delivery tomorrow, but not holding my breath that they’ve actually done this.

has this happened to anybody else? Have you had any luck getting the pin for your parcel or has it ended up being returned to o2?

[MI5]

@Checkchange 

Yes, it's a common occurrence.

Another of O2's genius ideas that there useless systems cannot support.

[Checkchange]

It’s a huge inconvenience- I’ve been with o2 years and never had issues like this with delivery.

i have my fingers crossed I actually get a PIN code to the correct number tomorrow but not confident as the delivery is still not showing in my DPD app. 
is it better to ring them rather than speak to chat? Or is it the same people you get through to? 

[gmarkj]

Apparently there is a setting/drop down somewhere where you choose which number the text is sent to @Checkchange - at least, that's what we've been told:

https://community.o2.co.uk/t5/Discussions-Feedback/Delivery-Pin-Code-Utter-Shambles/m-p/1728988#M132...

[MI5]

@Checkchange 

Apart from the social media channels, all other contact is outsourced, so you may get more luck if you try  on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG). 

You will have to stress the urgency though as their responses aren't usually instant.

[MI5]

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@gmarkj wrote:

Apparently there is a setting/drop down somewhere where you choose which number the text is sent to @Checkchange - at least, that's what we've been told:

https://community.o2.co.uk/t5/Discussions-Feedback/Delivery-Pin-Code-Utter-Shambles/m-p/1728988#M132...

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There is, but when I added a new number, I had to still receive a validation text to the number on my account, which I fortunately still had access to.

[Checkchange]

I upgraded through the app (iOS if it makes any difference) and there definitely wasn’t anywhere to choose a number for delivery? I read through everything really carefully when placing my order 

[Oxonian]

@Checkchange 

I suggest that you revert to @MI5's suggestion of contacting O2 by social media - details provided in message 5 above. 👍 

[MI5]

I'm sure @Checkchange has seen the post already.