DASH_ERR04: Cant download old bills

[Anonymous]

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

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Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

[gmarkj]

It is really daft that they cannot fix this system.
I wonder how many of o2's suppliers would get paid if they could not provide an invoice...

[Anonymous]

Thanks for the replies and links. Yes it looks like exactly the same problem others are having. My error message is:

DASH_ERR04: The account number in the target address is invalid.

[MI5]

@MercedesS one for merge?

[MercedesS]

Hello guys,

Please, if you are having issues and really need to print your old bills, the best you can do is contact Customer Service to get help. The O2 community is a group of customers, not CS, I am afraid.

Technical problems are complex, so please, if you keep having issues you need to call customer services so they can help you. And, if you’re unhappy with how your issue has been handled so far, O2 has a Complaints team who you can speak with. 

We can promise we are doing all we can. Thanks everyone for your help and feedback 

[Anonymous]

Tried that. They say they are working on it but after several weeks this is still happening

[MercedesS]

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@Anonymous wrote:

Tried that. They say they are working on it but after several weeks this is still happening

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Sorry @Anonymous, we all wish we could do more to help. 

[Anonymous]

I've reported it many times and been promised call backs from the escalation and complaints teams - still nothing. I will be seeking compensation for my wasted time. It's a disgusting lack of customer care. Can't wait for the end of my contract.

[jonsie]

Customer service apathy once again... 

[Anonymous]

totally useless - o2! what a joke! cant even fix a simple issue!!!! customer service act like they dont know!!!

DASH_ERR04: The account number in the target address is invalid. - SORT IT OUT ASAP!

[Anonymous]

I have regularly used the above feature to query phone usage (details of call / texts made) but about 5 - 6 weeks ago it stopped working.  I have previously been able to 'click' the above link and go to a detailed breakdown in a separate tab.  Now I repeatedly get the following message.   

Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1002109005&return_url=https%3A//mymobile.o2.co.uk/paymonthly/bills?disambiguation_id=9dbd3653-2603-486e-b057-e64048508da2
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 11/08/2017 23:07:07

I was given the 'run around' by Chat contact 2-3 times and even told O2 were aware and looking into it.  Waste of time.  One of the last chat contacts gave me the 'brush off' by suggesting I go into store to get them to fix it.  I did so but no luck.

Anyone experiencing the same problem or got a solution?

Thanks