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Customer service

Sara7319
Level 1: Joiner
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Is anyone else trying and failing to actually talk to an advisor ??. I need to talk urgently about my account and all I get in every contact number is a payment bot.  Am tearing my hair out here.

 

No option at all to speak to anyone, no email contact, tried on fb message nothing yet, have even sent a complaints email to complaints team, not hopeful on a reply anytime soon.

 

Tried to resolve via my o2, again get to last knocking and it says there us a problem and to call.  Talk about run around in circles all day.

 

Am not v happy as I can't sort my issue withput talking it through with someone and it's going to lead to losing phone account..!!!!!

 

Does any humans still work in customer service any more..????

Message 1 of 23
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MI5
Level 94: Supreme
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@NC-56 

Guide: Cancelling Your Contract 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 21 of 23
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Oxonian
Level 41: Prodigal
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Another example @pgn of the question going walkies but the answer remaining in-situ ! 👍

 

Oxonian_0-1715283654386.png

 

Message 22 of 23
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pgn
Level 79: Lord of the Boards
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I have seen where it got moved to, I think that was a tactical removal, @Oxonian  🤣

Message 23 of 23
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