Customer service errors not resolved

[Anonymous]

I spent 3 hours in your Oxford Street office on Wednesday June 18  trying to sharing my data with my other phone.  First your customer service said yes it could be done. Changed my phone to 0 sharing.  Which of course means I have no data to share.  I returned to the Oxford store on June 19 and spent 2 hours to have them check what is going on.  When they checked with customer service they were informed that it cannot be done since I have sim only plans.  Oxford changed my plan to 500/500/2G data.  That same night they changed the plan back to 0 sharing.  Once again I went back to your Oxford street office Friday June 30 (another 2 hours) and once again was changed back to the plan I requested 500/500/2G data.  A telephone call was made to customer service - Sheila.  She was told to not change the plan again and to add a note to the file.  She said she would do this.  Well tonight Tuesday June 23 at 1930 I get another text saying they changed me back to 0 sharing again so once again 0 data. So far I have spent 7 hours for a simple change and probably will spend another 2 hours with your office on Oxford Street.  I will have to go back to Oxford street again tomorrow and have them change my phone back to 500/500/2G date.  I would not recommend anyone to your service with this kind of service and unauthorized changes.  This has been very time consuming on my part and I really do not appreciate your service.  I should be compensated all the time I have wasted..... with O2

[Cleoriff]

Hi @Anonymous

This is a customer to customer forum so please remove your phone numbers. No one from O2 will read your message on this forum

You need to contact CS direct http://www.o2.co.uk/contactus.... or as you  you will be doing...go back in store.

If your issue does not get resolved you could make a complaint

http://www.o2.co.uk/how-to-complain

[Anonymous]

Please remove your numbers so you don't get any spam received & your not supposed to put your personal information on a public customer forum where anybody can see

[jonsie]

It seems s strange that they can't seem to sort this out without it keep reverting back. I would be calling customer service direct as that is probably what the store is doing anyway.

http://www.o2.co.uk/how-to-complain

[MI5]

The lead contract needs to be a specific tariff to allow data sharing on other devices.
I suspect it is the system resetting it because your lead tariff is incorrect.

[Anonymous]

Hi @Anonymous were you able to sort this out?