on 23-11-2016 23:08
on 23-11-2016 23:08
I recently had 2 calls to customer service 1 direct to complaints. The issue being charges to my phone which should not of been able to happen. The advisor said that the previous advisor had refunded my account £10 and she would add credit to cover me for the upcoming bill. The full amount has now been taken out of my account, the bill is unamended and the credit supposedly added to my account shows no where.
What is going on here? Either the website doesn't work properrly or customer service out right lied to me, which is 100% unexceptable. Especially as i was thoroughly happy with how the call went.
Solved! Go to Solution.
on 23-11-2016 23:48
Hi @Anonymous Sorry to hear about this non resolved issue. I am not sure why the advisor would offer to add credit to cover you for your upcoming bill though?
If you feel O2 still owe you money you will have to be persistent and contact customer services again until it's sorted to your satisfaction. http://www.o2.co.uk/contactus
If they wont help you further then you need to make an official complaint via this route http://www.o2.co.uk/how-to-complain
Veritas Numquam Perit
on 23-11-2016 23:48
Hi @Anonymous Sorry to hear about this non resolved issue. I am not sure why the advisor would offer to add credit to cover you for your upcoming bill though?
If you feel O2 still owe you money you will have to be persistent and contact customer services again until it's sorted to your satisfaction. http://www.o2.co.uk/contactus
If they wont help you further then you need to make an official complaint via this route http://www.o2.co.uk/how-to-complain
Veritas Numquam Perit
on 24-11-2016 06:30
on 24-11-2016 06:30
27-11-2016 06:00 - edited 27-11-2016 06:01
27-11-2016 06:00 - edited 27-11-2016 06:01
It seems I may have over reacted. The credit is on my next bill which doesn't show in my account yet.
on 27-11-2016 08:22
on 27-11-2016 08:22