CreditFileReferrals no contact, emailed many times

[steve13]

hi i was womdering if anyone can help me, iv emailed the CreditFileReferrals team on the 15th and then 2 times after about a problem and i have not recieved a response other than thier automated email 

[MI5]

@steve13 

You need to allow 10 working days for a response (does not include weekends).

[steve13]

its been 10 working days 

[MI5]

10 working days from the 15th is the 29th @steve13 

[Anonymous]

Sorry to hijack the topic, but I've emailed Credit Refferals twice and each time I've had an auto response saying someone will be in touch within 3 working days.

If it is 10 working days then maybe someone at o2 should change the auto response, as I'm sure a lot of people would be fine if it took 10 working days rather than sending an email saying 3 working days

It's called setting customer expectations, then again o2 customer service is shocking and with the Virgin media merger it's probably going to get worse knowing Virgin's customer service.

Thankfully I don't have long left in my contract

[steve13]

11 working days and counting. still no reply from a human

[MI5]

@O2Lisa 

can you check on this at all?

[O2Lisa]

Morning @MI5, thanks for the tag 

I'll see if I can get any updates, @steve13 I'll message you privately and look in to this for you

[O2Lisa]

@Anonymous I'll message you privately as well and try my best to help 

[MI5]

Thanks @O2Lisa