Solved: Credit check to refresh handset?

dreamerdan · ‎05-04-2017

Long story short I smashed my phone and my insurance company can't repair it so have offered a cash settlement figure. I'm on a refresh contract and wondering if I pay the remainder of my device plan off would I be able to upgrade the handset without a credit check. My bills are all paid, although sometimes a few days late due to missed direct debits. Thanks in advance for any help.

MI5 · ‎05-04-2017

You will be fine.
They don't credit check on upgrades, only for new accounts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-04-2017

You will be fine.
They don't credit check on upgrades, only for new accounts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

dreamerdan · ‎05-04-2017

Thanks, that's great!

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