Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! change bank details

hello I need to change my bank details so that my daughter pays the bills.. i am assured it can be done online but i cant find it.pleasecan someone tell me where the details are on the website or app - preferably both, then i can upgrade for her

Resolved! Short Code messages

Hello, despite being into my local 02 shop and the fact that they have 'stopped' the problematic short code messages cost, I am still being charged. The problem is I have only recently upgraded my monthly contract. I would like to know what to do to ...

Resolved! Phone has been disconnected. Ridiculous!

My phone has been disconnected, my account is in my mothers name and it was going out of her direct debit until she cancelled it around 9 months ago, I had been paying my bill fine via my own direct debit for the past 9 months via using debit card vi...

Resolved! 15% family and friends discount?

Hello all. I hope this is in the right place.I had a phone call from O2 a few weeks ago informing me that I would be getting a 15% discount for being a loyal customer, and that would also include any family and friends that get a contract through me....

Early termination fee

Dear O2, why am I charged an early cancellation fee of £80 on my O2 refresh after leaving after more than one year - but the O2 website says:"With O2 Refresh, there’s no penalty for ending your contract early. All you have to do is pay off the balanc...

Resolved! top up voucher

hi there, i have just purchased a £15.00 top up voucher and when i try to top up its not being accepted or regognised

Resolved! Bartering and 02

Hi,As anyone had any experience regarding bartering with 02?Basically my device plan ends in a month, so I could pay this early or just let it end naturally, but I have already bought a second-hand iphone 6s plus, so would only need a Sim plan.I woul...

Resolved! APN MCC MNC -how do I find these?

I have a PayasyouGo sim in my sons kolki safety watch but I need to find out the APN MCC and MNC numbers of the sim how do I do this??

Resolved! Charged twice

Hi I do not know but I have been charged twice in the first month. What should I do? Thanks in advance

Payment Problem

IV just tried to pay my bill on the O2 app on my phone, but the screen says "payment in progress" with a buffering symbol. its been like that for about 40 minutes and counting. I closed the app and checked my bank and the money has been taken but iv ...

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