Re: Credit Risk Team

Joco44 · ‎08-07-2024

I have an excellent credit rating, yet my new order has been passed to o2’s credit risk team?! Is this normal now?

Never had this issue before when dealing with o2 - the order is usually accepted straight away - and I’ve been told over the phone it could take till Wednesday to sort out!

All this hassle for a £23 a month Apple Watch!

Thinking about just buying one outright from Amazon instead.

MI5 · ‎08-07-2024

@Joco44

O2 have their own rules and your credit score means nothing.

If you can, buy elsewhere as it may be easier for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Joco44 · ‎08-07-2024

Thank you - I have ordered one through Amazon on my credit card instead.

o2 used to be good and always delivered to me next day in the past.

MI5 · ‎08-07-2024

Times have changed @Joco44

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Credit Risk Team

Account issues

Keep old Phone number

Need PUK code

Lost sim card

Change payment date