Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Contacting o2

Why is it so hard to contact o2 no messaging live chat never works my apps not working I call and I’m just on hold then when you get through they hang up

Not by Level 1: Joiner
  • 2 replies
  • 0 kudos


Just upgraded amd my data has gone through the roof.My previous contract was sim only 5gb, and lasted ages.Is there a way I can view where my data has gone?Thanks

Ianjtice by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Ordered a 5G sim by mistake

I ordered a 5G SIM by mistake and need to replace with a 4G SIM. How can I arrange this?

Katie18 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Frustrated online shopping

I ordered an iPhone 12 Pro Max online two days ago, I paid for the upfront and delivery for the next day, but so far I have not received the device and no delivery email!

On by Level 1: Joiner
  • 1 replies
  • 0 kudos

Seems Impossible to cancel my contract from abroad

Hi all, I currently have a Google Pixel which has just gone out of contract I havent even used a single text or minute or mb of data on the contract for almost 11 months, although I notified O2 that I would be leaving the country, It seems completely...

Street63 by Level 1: Joiner
  • 10 replies
  • 0 kudos

Resolved! Sim only contact

Hi if you got pay monthly sim only contract how can I cancel it please

Still having problems with the o2 Samsung Galaxy S21 promotion

I've sent loads of screenshots of date new contract started with o2 but still having probs trying to get the free Samsung earphones as they've now sent a message saying they need proof of product purchased, original date of purchase and retailers nam...

jane0o0 by Level 1: Joiner
  • 3 replies
  • 0 kudos

confused over confirmation

bit confused about an order I placed for a sim only contract, spoke to a gentleman on the phone said it was all aproved. recieved an email saying it will be on its way but I've recieved no further information nor the sim card in the post and when I l...

steve10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Buy our contract

Why does the price never go down ? Is it what the phone is worth at the minute that I’m buying out of ? It’s stayed the same for last 6 months

Resolved! Returning upgrade - what happens to sim

I'm returning my upgrade under the change of mind policy. I've just received the bag for it to send it away (shop closed due to covid). What happens to my sim in the meantime. I know I don't need to send it away. It is currently in my old handset und...