Credit Referrals

[Anonymous]

Hi, I’ve been emailing the credit referrals team now for a few weeks and still pending a response. I’ve called a few times and the staff have been very helpful and said o2 will get the issue corrected for me however I am passed back to the credit ref team email who I have had no response from. There was an error on my credit file from over 6 years ago which I didn’t correct at the time, now I am applying for a mortgage the mortgage provider are questioning this flagging on my report. It is quite urgent I have 48 hours to give them documentation.
Please can you give me a contact number or get someone to respond to me?
Thanks very much!

[Cleoriff]

---

@jonsie wrote:

Man of few words...and letters

---

Used to it with two lads of my own...

[jonsie]

I'm used to it with chats from afar!

[RachOT]

Hi Martin,

I am also having a similar issue to other people on this post with regards to a mortgage application and an error on O2s behalf. I have contacted the credit referral team but I was hoping you may be able to help speed things up please?

Kind Regards,
Rachel

[Cleoriff]

---

@RachOT wrote:
Hi Martin,

I am also having a similar issue to other people on this post with regards to a mortgage application and an error on O2s behalf. I have contacted the credit referral team but I was hoping you may be able to help speed things up please?

Kind Regards,
Rachel

---

@Martin-O2?

[Martin-O2]

Thanks for the mention @Cleoriff ! 

@RachOT I'm drop you a private message on this one so we can talk further on this one. 

[jairam01]

Hi @Martin-O2

As most of the folks on this thread I too am having issues with my remortgage due to a mistake made by o2 in regards to cancelling a contract.

I've sent an email to CreditFileReferrals@o2.com and attached documents and emails as proof of their mistake but I am worried as this is having a huge impact on my credit score.

Any support/advice you can give will be much appreciated

Many thanks 

Jairam

[mod edit: please do not post personal information such as your full name on the public board. Thanks!]

[Martin-O2]

Hey @jairam01 I'm sorry to hear of the difficulties you're having. I'll drop you a private message so we can discuss this further. 

[lilyetty]

Hi @Martin-O2 

I am also in a similar situation and would like your help please.

Thanks

[Martin-O2]

Hi @lilyetty no problem at all I'll drop you a message so we can go over the details. 

[lilyetty]

Thanks Martin