Solved: Credit File Referral

Chaz1 · ‎20-08-2019

Hi,

I have emailed about 5 x time's now but to no avail. I've had an email to say my order has been cancelled due to the credit check but have no idea why?!

Can some one please come back to me as a matter of urgency before I cancel the whole contract?

Regards,

Charlotte

MI5 · ‎20-08-2019

@Chaz1 wrote:
Hi,

I have emailed about 5 x time's now but to no avail. I've had an email to say my order has been cancelled due to the credit check but have no idea why?!

Can some one please come back to me as a matter of urgency before I cancel the whole contract?

Regards,
Charlotte

@Chaz1

You need to contact them as no one here can help with credit referrals

CreditFileReferrals@o2.com

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-08-2019

@Chaz1 wrote:
Hi,

I have emailed about 5 x time's now but to no avail. I've had an email to say my order has been cancelled due to the credit check but have no idea why?!

Can some one please come back to me as a matter of urgency before I cancel the whole contract?

Regards,
Charlotte

@Chaz1

You need to contact them as no one here can help with credit referrals

CreditFileReferrals@o2.com

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎21-08-2019

Good morning @Chaz1, and welcome to our community

Is the email address above the one you sent 5 emails to? How long have you been waiting for a reply? If you have emailed this team and need help chasing an answer, please let us know and we'll see what we can do on our end. However, if you emailed another team, please take some time to reach out to the credit referrals team (details above), as they will be the ones who can help

→ Access for You: Registration - Find out how to register for our Access for You service.
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Credit File Referral

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