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Credit File Referral - Help

Emz21
Level 1: Joiner
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Registered:

I have been contacting the O2 Credit File Referral by email for over a week.

I have had no response.

I am currently going through the process of moving home. 

There is a credit amount from O2 going back over 4 years ago. I do not know where it has originated from.

It is getting very urgent that I understand how this error can be fixed. It is extremely time critical.

 

Can someone please help to get some undertanding urgently?

@O2Simon @O2Emma @Martin-O2 @TheresaV @LukasB

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Bambino
Level 72: Oracle
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Registered:

@Emz21 Admin and advisors won't be back on until 8 am, but I don't think they will be able to help you.

The advisors on tomorrow morning are @O2Lisa and @O2Waqas 

The only methods of contact for the Credit File Referrals Team that we have are here:

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I DO NOT WORK FOR O2



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Emz21
Level 1: Joiner
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Registered:
@Bambino thanks for the response.
Hopefully they can maybe have some sort of influence and push my query up the queue or whatever.
Time is not on my side.
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O2Lisa
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Registered:

Morning all, thanks for the tag @Bambino smiling

@Emz21 I'll message you privately so we can look in to this for you

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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